Cancellation and refund

Effective Date: 16-jan-2025

At HWP Tech, we strive to ensure customer satisfaction with every service we offer. Please read our Cancellation & Refund Policy carefully to understand your rights and responsibilities regarding service bookings and payments.

1. Service Cancellation

You may cancel your service request within 24 hours of placing the order, provided that work has not yet commenced.
Once the service process has begun (e.g., consultation scheduled, document drafted, or custom work initiated), the order cannot be cancelled.

2. Refund Policy

Due to the nature of our digital and personalized services, we follow a strict no-refund policy in the following cases:

Services already rendered or partially delivered
Missed communication or deadlines from the client’s side
Change of mind after the work has commenced
Dissatisfaction based on subjective preferences after agreed scope is delivered

However, we do offer refunds in the following rare scenarios:

Duplicate payment made by mistake
Service not delivered at all due to a proven technical fault from our end
Cancellation made within the allowed 24-hour window before work starts

3. Processing Refunds

If eligible, refunds will be processed to the original payment method within 7-10 business days.
Any transaction or processing fees (e.g., by payment gateway) may be deducted.

4. Modifications & Revisions

We aim to provide high-quality service and offer limited free revisions based on the original scope of work. Revision requests must be submitted within 7 days of service delivery.